I think people think they are helping sometimes when they are just causing more problems. It's worse if they are particularly out of the loop. Obviously they have no idea what you are going through, let alone what John's going through. I can say that outside this forum I've not found many people that seem to be able to empathize/sympathize.

I'm so glad that John is making progress now. I hope he'll continue to show improvement now that treatment appears to be working.