I'm guessing that your trying to get past the billing department. If you have the number for a specific doctor you want to see, you might want to try calling that office first and try to get their help in pricing and billing.
While CC has a lot of great docs who provide great care, the billing department seems to have issues. If @BookNut reads this, perhaps she can offer some guidance...
"Every day is a good day. Some are better than others." - unknown
"Take your meds as directed and live your life as fully as you can." - Michael Chacey, MD